Receptionist - Scottish Prison Service College

Permanent
SPS College
B
£18,975 - £20,805
Closing date
27/01/2021, 23:55
Shift Work
Full-Time - 37 Hours

This role is the first point of contact for SPSC customers. The post holder will be responsible for the provision of a professional front of house service, ensuring each customer’s experience creates a positive impression of SPSC and meets their expectations. This will also include the administration of bookings, switchboard operations and ensuring the effective operation of the SPSC front of house.

 

Shift Pattern – Alternate weeks Early Shift and Backshift

 

Early Shift - Monday to Friday           07.00hrs to 15.24hrs

 

Backshift – Monday to Thursday    14.00hrs to 22.30hrs

                 Friday                        12.00hrs to 20.00hrs

 

Responsibilities
To provide a front of house reception service, meeting and greeting customers (both SPS and partner agencies) and providing first point of contact.
To manage the main switchboard and key safe as per SPSC processes and ensure the reception area is secure and free from hazards.

To be part of the team responsible for booking and allocating training rooms, bedrooms, tracking and monitoring to ensure the maximum use of available space; recording usage and collecting data on a daily basis for reporting to the Facilities Manager on monthly basis.

To be part of the team checking that all training rooms are set up prior to the start of each event; confirming with customers/facilitators that room set, delegate numbers etc are requested in the booking form;  confirming final numbers with Catering Manager prior to 10.00am

The post holder will be required to set up the training room, rearrange furniture as requested and ensure resources are in place and/or replenished as required when covering for annual leave for other members of the team.

Person Specification

SPS recruitment and selection practice is based on the fundamentals of our Behavioural Competency Framework. This identifies behaviours and standards required both of applicants seeking to join us, and our staff in their respective roles. Assessment of specific behaviours, of which there are twelve, will be determined by the role you are applying for. Whilst it is unlikely you will be assessed on all of them , you will be assessed on these identified as key to role.

Qualifications Requirements
Minimum of five National 5 (or equivalent) qualifications, including English and Mathematics or relevant experience. ESSENTIAL

Relevant customer service qualification (min level SVQ 2) or evidence of further qualification/professional development in reception/hospitality or equivalent. DESIRABLE

Experience Requirements
Proven track record/experience in professional customer service role. ESSENTIAL
Experience in using Microsoft Office Packages. ESSENTIAL
Experience as a receptionist in a hotel/hospitality environment. DESIRABLE
Knowledge Skills Requirements

A good understanding of the key elements of professional customer service. ESSENTIAL

 

Excellent interpersonal skills, with the ability to communicate effectively at all levels with both SPS staff and customers from partner organisations.  ESSENTIAL

 

Excellent organisational skills with the ability to plan and prioritise own workload and to work with minimal supervision. ESSENTIAL

 

Experience in using Microsoft Word, Excel and associated software packages. ESSENTIAL

 

Interview
Vacancy Information Booklets: