Services Assistant

Permanent
Headquarters
B
£23,426
Closing date
02/06/2023, 10:00
Normal Office Hours
Full-Time - 37 Hours
You will contribute towards the provision of a quality Support Service carrying out a variety of functions covering Registry, Paper keeping, Mail and Courier Services together with administrative support and other ad-hoc services as required.  In this Multi-Task role the amount of time spent on each activity will vary on a day-to-day basis and will be dependent on those deemed essential for the efficient and effective operation of the corporate functions.
Responsibilities
Create, maintain, track, review and destroy centrally held files for SPS staff, prisoners and those relating to SPS and Scottish Government Policies.
Administer the movement of Royal Mail and electronically record the movement of SPS internal mail.
Assist in the provision of Reprographic services.
Arrange for the provision of courier services.
Respond to queries from both internal and external bodies e.g. Police Scotland, Social Workers, SPS Establishments etc. relating to general registry and archiving matters.
Cover for the Reception/Security Team as and when required
Person Specification

SPS recruitment and selection practice is based on the fundamentals of our Behavioural Competency Framework. This identifies behaviours and standards required both of applicants seeking to join us, and our staff in their respective roles. Assessment of specific behaviours, of which there are twelve, will be determined by the role you are applying for. Whilst it is unlikely you will be assessed on all of them , you will be assessed on these identified as key to role.

Qualifications Requirements

ESSENTIAL

2 Standard Grades at Level 3 or above, including English and Mathematics / Arithmetic, or relevant experience in a similar environment.

Experience Requirements

ESSENTIAL

Experience of filing, archiving and record keeping systems.

ESSENTIAL

Excellent IT skills in Microsoft Word, Microsoft Outlook and Microsoft Excel.

Knowledge Skills Requirements

ESSENTIAL

Excellent customer care skills.

ESSENTIAL

Ability to liaise with staff and customers at all levels both within the organisation and externally.

ESSENTIAL

Ability to work on own initiative.

ESSENTIAL

Ability to effectively prioritise workloads to meet required timescales and deadlines.

Interview
Vacancy Information Booklets:
Guidance for Applicants - External v5.docx – 348KB
Converted File Guidance for Applicants - External v5.docx.pdf – 224KB