Business Improvement Administrator
Normal Office Hours
Full-Time - 37 Hours
The post holder will be responsible for performing a variety of administrative tasks within Business Improvement with a particular focus on Information Management, including Data Protection, Subject Requests and Freedom of Information (FOISA). The post holder will process collate, audit and report on a range of data. The post holder will provide support to and relief cover for Administrators and will liaise with and respond to request from external stakeholders such as the Independent Prison Monitors (IPM) and the Scottish Public Services Ombudsman (SPSO).
Collate and process information to respond to Subject Requests and FOIs in line with relevant legislation (DPA, FOISA)
Process, collate, audit and report critical business data and report using Microsoft Excel, Business Objects and Prisoner Records System (PR2)
Liaise with stakeholders such as the SPSO, IPM and manage enquiries
Coordinate PCF1 complaints, Internal Complaints Committee (ICC) and Loss or Damage to Prisoner Property claims (LODPP).
To maintain accurate record keeping in line with relevant document retention policies.
May be required to provide relief cover and support for the Governors PA and may be required to cover the Mail Admin Assistant whilst supporting the Business Improvement Manager and Senior Management Team where required.
SPS recruitment and selection practice is based on the fundamentals of our Competencies for Success Framework. This identifies behaviours and standards required both of applicants seeking to join us, and our staff in their respective roles. Assessment of specific behaviours, of which there are eight, will be determined by the role you are applying for. Whilst it is unlikely you will be assessed on all of them, you will be assessed on those identified as key to role.
Minimum of five National 5 (or equivalent) qualifications including English and Mathematics or at least 6 months’ relevant experience gained in a similar role and/ or environment. Essential
Willing work towards relevant certificates in DPA/FOISA. Desirable
Knowledge, Skills and Experience Requirements
Experienced in producing official written communications and varying communication styles to suit the recipient. Essential
Competent in Microsoft Packages. Essential
Experienced in processing/ managing sensitive information. Essential
Knowledge of relevant legislation – Data Protection Act (DPA). Essential
Relationships & Collaboration
Plan & Organise
Problem Solving & Decision Making
Change & Improve
Vacancy Information Booklets: