Service Desk Analyst
To provide first line IT support to users of the Scottish Prison Service’s Digital Systems. This will include all aspects of providing an IT Service Desk function using the ITIL framework. The holder of the position will call handle incoming phone calls and Incidents or Service Requests via our Service Portal. Where possible the Service Desk analyst will attempt to resolve the request, however if not possible the Analyst will pass on to the appropriate group or individual depending on the nature of the call.
The post holder will also carry our various other duties including assisting with IT tasks around the building and deploying/maintaining laptops or mobile devices. There is also a requirement to ensure that any asset movements, additions or deletions are kept up to date. As the Scottish Prions Service will be moving many applications and utilities to a cloud platform(s), experience of such environments would be advantageous.
SPS recruitment and selection practice is based on the fundamentals of our Behavioural Competency Framework. This identifies behaviours and standards required both of applicants seeking to join us, and our staff in their respective roles. Assessment of specific behaviours, of which there are twelve, will be determined by the role you are applying for. Whilst it is unlikely you will be assessed on all of them , you will be assessed on these identified as key to role.
This opportunity is closed to applications.