Agents Visits Admin Assistant

HMP Edinburgh
Closing date
17/02/2023, 12:00
Normal Office Hours
Full-Time - 37 Hours

To provide general administrative services for Agents Visits.  Facilitate a booking service for Agents Visits (including a variety of other service providers), co-ordination of Video Conferencing facilities for the Appeals Courts and other court services. This role is the point of contact for visiting agents, Police, external partner agencies, SPS establishments and the Appeal Courts.


Co-ordinate and facilitation of the video conferencing facility for the purpose of the Agents Visits and the Appeal Courts and Sheriff Court.


Operate the Video Conferencing equipment and check the identity of the caller before authorising Prison staff to bring in the prisoner.

Update prisoner records including Prisoner Record System (PR2) and also organise data and maintain accurate records.

To communicate professionally and effectively with internal and external enquiries

To maintain accurate filing systems within the Agents/ Visits.

To carry out any other administrative duties as required by the Gate/Visit FLM.

Person Specification

SPS recruitment and selection practice is based on the fundamentals of our Behavioural Competency Framework. This identifies behaviours and standards required both of applicants seeking to join us, and our staff in their respective roles. Assessment of specific behaviours, of which there are twelve, will be determined by the role you are applying for. Whilst it is unlikely you will be assessed on all of them , you will be assessed on these identified as key to role.

Qualifications Requirements

2 National 5 at Grade C or above (including English & Maths/Arithmetic) or equivalent qualifications or relevant experience


Experience Requirements

Competent and experienced in all aspects of administration.


Competent in the use of Microsoft Office packages including Excel, Word, Outlook etc.


Knowledge Skills Requirements

Ability to prioritise workload to meet departmental and organisational deadlines


Excellent skills in both written and verbal to communicate confidently and effectively


Ensure accuracy and attention to detail


Ability to work individually and as part of a team


Vacancy Information Booklets:

This opportunity is closed to applications.