Business Improvement Administrator

HMP Edinburgh
Closing date
17/02/2023, 12:00
General Office
Normal Office Hours
Full-Time - 37 Hours
Business Improvement Manager

The post holder will be responsible for performing a variety of administrative tasks within Business Improvement with a particular focus on Information Management, including Data Protection, Subject Requests and Freedom of Information (FOISA). The post holder will process collate, audit and report on a range of data. The post holder will provide support to and relief cover for Administrators and will liaise with and respond to request from external stakeholders such as the Independent Prison Monitors (IPM) and the Scottish Public Services Ombudsman (SPSO).        


The post holders will be required to work alternate weeks to cover the mail:


Week 1 – Monday to Friday

Week 2 - Tuesday to Saturday

Collate and process information to respond to Subject Requests and FOIs in line with relevant legislation (DPA, FOISA).
Process, collate, audit and report critical business data and report using Microsoft Excel, PowerPoint, Business Objects and PR2.
Liaise with stakeholders such as the SPSO, IPM and manage enquiries.
Coordinate PCF1 complaints, Internal Complaints Committee (ICC) and Loss or Damage to Prisoner Property claims (LODPP).
To maintain accurate record keeping in line with relevant document retention policies.
To provide relief cover and support for the Governors PA, Mail Admin Assistant and supporting the Business Improvement Manager and Senior Management Team where required.
Person Specification

SPS recruitment and selection practice is based on the fundamentals of our Behavioural Competency Framework. This identifies behaviours and standards required both of applicants seeking to join us, and our staff in their respective roles. Assessment of specific behaviours, of which there are twelve, will be determined by the role you are applying for. Whilst it is unlikely you will be assessed on all of them , you will be assessed on these identified as key to role.

Qualifications Requirements

Minimum of five National 5 (or equivalent) qualifications including English and Mathematics or at least 6 months’ relevant experience gained in a similar role and/ or environment. 


Willing work towards relevant certificates in DPA/FOISA.  


Experience Requirements

Experienced in producing official written communications and varying communication styles to suit the recipient.  


Competent in all Microsoft Packages.


Experienced in processing/ managing sensitive information.


Knowledge Skills Requirements

Excellent communication skills: both written and verbal. To communicate confidently and effectively with individuals at all levels both internally and externally.  


Experience and awareness of meeting deadlines within a dynamic working environment. 


Ability to identify problems and make appropriate decisions to address the root cause. 


Knowledge of relevant legislation (Prison Rules, DPA, FOISA). 


Vacancy Information Booklets:

This opportunity is closed to applications.